Refund Policy

Effective Date: 6/8/25

At LineLight Laser Works, customer satisfaction is a top priority. We take pride in the quality and precision of our custom cutting and fabrication services. Because many of our products are made-to-order or tailored to customer specifications, our refund policy reflects the unique nature of our business and our commitment to transparency and fairness.

Custom Orders

Most of our work involves custom fabrication, which means materials are cut specifically to your design, dimensions, or instructions. As such:

• All custom orders are non-refundable once production has begun.

• If you cancel an order before material cutting or processing starts, we may offer a partial refund depending on the time and materials already committed.

• Once a project is completed to the approved specifications, we do not offer refunds based on subjective preferences or changes in customer needs.

Digital Design Services

Design fees for digital services (e.g., CAD drawings, file conversions, prototyping) are non-refundable once work has commenced. If design work is bundled with a fabrication order and the order is canceled, only unstarted design work may be eligible for a partial refund.

B2B Clients

Business-to-business (B2B) transactions are subject to the same quality standards, with the following additional terms:

• LineLight Laser Works is not liable for indirect or consequential losses, including production downtime or lost revenue.

• It is the client's responsibility to review all proofs, drawings, or design files prior to approval.

• In the case of defective parts due to our error, we may offer a replacement, credit, or refund based on the scope of the issue.

Deposits

A deposit may be required to begin work on large or custom orders. Unless otherwise stated in writing:

• Deposits are non-refundable once materials have been ordered or production has started.

• If a project is canceled prior to material purchase or labor commencement, a refund may be issued minus administrative or design costs incurred to date.

Shipping Delays or Issues

We strive to meet all quoted delivery timelines. However, shipping delays caused by carriers, weather, or circumstances beyond our control are not grounds for a refund.

• If a shipment is lost or arrives damaged, please notify us within 7 days of delivery so we can file a claim or arrange a resolution.

• Expedited shipping costs are non-refundable once the package has been dispatched.

Damaged or Defective Items

If you receive a product that is defective or damaged due to our error, please contact us within 7 days of delivery. We will:

• Review your claim and request documentation if needed

• Offer a replacement, repair, or full/partial refund depending on the situation

Order Accuracy

We are not responsible for errors in customer-supplied designs or specifications. Please double-check your files, dimensions, and materials before submitting. Refunds or remakes due to customer error may incur additional charges.

How to Request a Refund

To initiate a refund request, please email us at:

linelightlaser@gmail.com
Please include:

• Your order number

• A brief description of the issue

• Photos (if applicable)

We will respond within 2–3 business days.

Contact Information

LineLight Laser Works
6707 Lillian Hwy
Pensacola, FL 32506
Email: linelightlaser@gmail.com